Refund policy

Last updated: November 9, 2026.

90-day money-back guarantee

Your first qualifying order placed directly with KORIDERM LLC is covered by a 90-day money-back guarantee. If you are dissatisfied, email contact@koriderm.store within 90 calendar days after the recorded delivery date to request a return, exchange, or refund. The guarantee applies once per customer to qualifying products in that first order, including products opened and reasonably tried. It does not extend to later orders or subscription renewals, except where applicable law provides otherwise.

Return conditions

Include your order number or other proof of purchase. The product may be unopened or reasonably used to evaluate it. Empty or substantially consumed products, products intentionally damaged or altered, and fraudulent or abusive claims may be ineligible for the voluntary guarantee. Opening or reasonably trying the product alone does not disqualify a return. Nothing in this policy limits non-waivable consumer rights.

How to return an item

1. Email contact@koriderm.store within the applicable period with your order number and the item you wish to return.
2. We will email the return instructions, return facility address, and a prepaid return label when available. The Miami business address in our contact information is not the return address.
3. Pack the item securely and hand it to the designated carrier within 14 calendar days after the label is issued, unless we agree to an extension.

Do not mail a return before receiving instructions. If a prepaid label is unavailable for your location, contact us first; we will arrange or reimburse reasonable return shipping for an eligible return. We pay return shipping for eligible returns and charge no restocking fee.

Refund amount and timing

For an eligible first-order return, we refund the price of the returned product, applicable sales tax on that product, and any original standard shipping charge. Expedited or premium shipping charges are not refundable unless the order was damaged, defective, incorrect, or a refund is required by law. We inspect and process eligible returns within five business days after they reach the return facility, then issue the refund to the original payment method. Your bank or payment provider may take approximately five additional business days, or longer, to post it. We will email you when the refund is issued. If a refund is delayed, contact contact@koriderm.store.

Damaged, defective, incorrect, lost, or undelivered orders

Email us as soon as reasonably possible with your order number and a description of the issue. We may request photos when reasonably necessary. We will provide an appropriate replacement, refund, or other remedy without charging return or standard replacement shipping when the problem is our responsibility or the law requires it. Do not discard a damaged or incorrect item until we provide instructions.

Exchanges and cancellations

Eligible products in a first qualifying order may be exchanged subject to availability. If the replacement costs more, we will request your approval before charging the difference; if it costs less, we will refund the difference. To request a cancellation, email us before dispatch. Once an order has shipped, use the return process above. Subscription renewals, if offered, are governed by the terms presented at checkout and applicable law; the first-order voluntary guarantee does not automatically restart with each renewal.

For all return and refund questions, email contact@koriderm.store.